quality Management

*** ***** ** Total ******* Management ***** *** be ****** **** ** early 1920s when *********** theory was ***** ******* ** product quality ******* This ******* *** ******* ********* ** Japan in the *** *** ** Americans such ** Deming ***** *** ********** *** ***** ******* from quality ** ******** to quality ** *** ****** ****** ** organisation ******* the ***** ** TQM

The

********* ***** the ******* ** ***** ******* Management **** ********** ** ******** *********** Inspection

Quality

Control

***

*********** ******* ******* ** ******

***** Quality *****

******* ***********

Quality ****** ***

Excellence ******* ******** *********** ***

*** ****

*** **** ******* *********** *** ********* *********** ********** ********

*********

*********

***

testing

******** process *** ******** ******* ********* ************ to ********* *********** *** use ** ********** *** ****

evident

********** *** ******* ** ********* production In the **** Middle **** ******* ******** **** ***** ** ******* *** **** of apprentices *** ********** ** order ** ***** *** Guild against claims ** ********* ** shoddy ***** During *** ***** ***** of ************* **********

was

**** to ****** ******* * ************** *** ** a product *** the requirements; therefore ********** It *** *** **** ** * ********** *** *** worked **** **** *** ****** ** production *** ********** *** ******* as ************* ****** ****** the **** *** more ********* operations ****** ********* In **** ********* W ****** ****** ** *******

****

**** ** ********* ‘The Principles of ********** ***************** ***** ******** * ********* for *** effective *** of ****** in industrial organisations One ** Taylor’s concepts *** ******* ******* ***** ********* ***** standard ********** Inspection was *** ** ***** ***** and was ******** ** ****** that no ****** product left

***

*******

or ********** ******* ** the product *** *** ********* of problems ** ***

********* ******** ******* ***** **** to ensure **** ** ******** **** product

**************** ** ******* *** ** *** *** of *** ********** process; ***

****** ** ********* trained *********** **** ******** *** ** *** ********* ** * ******** ********** **********

**

*********

*** **** that ******* **** this *** department *** ****** prevention which *** to ******* control ********** ***** *** an important **** ** modern ******* ********* However it **

**

longer seen ** the answer to *** quality ******** ****** ** ** *** **** ****** * ***** ****** ****** ******* ******* *** *********** ******* ******* ******* *** ********** to detect *** ***

********

*****

***

production line ** ******* ***

production

** ****** ******** *********** ****** ****** ** ********* **** ** **** **** ** *** 1920s ** * ******** ********* *** application ** *********** ******* to *** ********** of quality ** **** *** ***** ****** ******* ***** *** demonstrated **** ********* in *** production ******* ***** ** ********* ** ******* ********* eliminating variation ** the process ***** to * **** standard of *** ********* *********** ******* ********* ******* on ******* *** *** ********* *** ******* ** ******* ********** ******** ******* *******

and

************* ****** **********

of

***

products; ** ******* *** at ****** through *** production ******** ****

****** on ******* production personnel *** quality ******* ************** ***************

work *** ***** developed by ****** ***** and ****** However

************* ********* *** not fully ******* these ********** *****

***

late

1940s [Top] ******* ** ****** ** *** ***** ******** ******** were perceived ** ***** ****** ********** ******** ********** ******* ********** **** ******* ***

*****

**

*******

innovative high *******

********

They ******* * *** ******* ***** **** as ****** ***** and Feigenbaum to learn *** ** ******* **** aim ****** suggested **** they can achieve ***** **** ** five ****** not many ******** ******** *** ******* **** followed *** *********** ***** the ******** *******

**

*** **** ** *** **** **** *** *** ******* Deming Or ***** **** ******* ** ***** be ************ ** **** ***** *** ****** *** suggestions ******** ****** ** *** they **** ************** *** ***** gurus’ ****** *** never looked ***** In *** 1950s ******* control and ********** ********* ******* *** ****** * **** ***** ** ******** ********** The **** ** ******* *** *** **** at ***

**********

***** ******* ******* ******* in *** ***** *** * ******* ****** ** * volunteer ***** ** ******* *** meet *** ******* issues ** ******* *** ******* ** workplace *** **** presentations ** ********** **** ***** ideas A ********** of ******* circles *********** ********** Workers **** that **** **** involved *** ***** ******* ********** was *** **** of ********* *** only ******* ** ***

********

*** **** every ****** of ************** issues **** ******** *** *** ***** of the **** ***** quality ****** Total ******** The **** ‘total quality’ *** **** *** the ***** **** ** * paper ** ********** at the first ************* ********** ** ******* ******* in Tokyo

**

****

***

**** ********

**

wider ****** within ** organisation Ishikawa **** ********* ************ ******* control’ ** ***** ***** ** ********* **** *** western **** of total ******* According ** *** *********** ** means ******************* ******* control’ **** ******** *** employees

****

*** management ** *** ******* in quality ******** ****** ***** ******* *********** ** *** ***** ** *** 1990s a new ***** ** quality ******* *** management ***** **** ****** ***** ** ***** ******* ********** (TQM) ****** ******** Japan’s ******* **

employing

*******

******

******* companies started

**

********* their own quality initiatives TQM ********* ** a catchall ****** *** *** ***** ******** ** quality-focused ********** ********** *** ********** ****** **** period ****** *** ****** ** ***** *** the ******* quality ********* * typical ********** ** *** ******** ******* **** as: ******** ***** *** *********** of *** employees continuous *********** *** *** *********** ** ******* ********** into the ***** ************ Although the *********** were *** similar *****

***

********* ** *** *** ***** **** sort ** practices ******** *** ********** ****** ** be implemented ** fit *** TQM *********** Read **** ******* ******* *********** [Top] ******* ****** and ********** ******* ** **** a major step ******* in ******* ********** *** **** **** *** *********** ** *** ******* ******** ***** ** *** ****** States *** *****

on

***** *** award was *****

represented

***

first

clearly ******* *** *************** recognised

***

model ** was developed ** *** ****** ****** ********** to ********* companies ** ***** *** ***** *** ******* ***** competitiveness ** ******** ** **** a ******* ***** *** ********* ** *** European ********** ** ******* ********** ** 1992 This **** Excellence ***** ** *** framework for the ******** Quality ****** While leading organisations ******* ** win awards *** **** purpose

**

these ****** ** to encourage **** ********* ** ***** ******* ********** ********** The models *** ********* ****** **** **** organisations ** ******* where they are *** and ***** **** want

to

be in *** ****** *** ****** also help ************* ** ****** a **** ** ****** *** *** ******* ***** ********** ***** ******** of ******* ****** *** several models ***** *** over *** ***** *** **** information ** **** ** these ****** visit'ExcellenceModels' [Top] Business Excellence *** ****** are ***** ****** ******** ********** ****** Also TQM itself ** now often called ******** **********

This

is to *********** *** “new TQM” from the **** work ** **** ** mentioned earlier ***** *** ********* ** to what TQM

was

**

***

*** ***

*****

*** **** was ******* *** ******** *********** ********* was ******** ****** *** Therefore *** **** *** ****** ********** ******** ********** is really *** **** ** TQM *** **** a ****

*******

defined ********* **** **** onBusiness *********** [Top] *** *** **** *** **** ******* *********** *** Managers ********** ****** ** ************* large or ***** **** ****** ******** in TQM/Business ********** ** the *** millennium ***

Centre

*** Organisational Excellence Research ****** ********** *** **** *** ********* devoted to **** **** and

launched

*** BPIRcom ** April

2002

Today

***

******************* ************ *** **** ************* *********** and ******** related

**

******* ******* ********** *** *** Business ********** ******* *** *** quality ************ ** * manager focussed ** ******** improvement *** resources ****** *** ************ **** **** **** *** ** have * greater ****** ****** **** *********