Quality Upstream at HI-TECH Semiconductor on page 507.

Quality Upstream at HI-TECH Semiconductor on page 507. Ty Rock is the Purchasing Director at HI-TECH and responsible for increasing the quality of semiconductor manufacturing equipment for customers, such as Intel, Motorola, and National Semiconductor. Ty is however experiencing challenges with his Tier 2 supplier NPF to adopt the Small Business Operating System (SBOS) quality improvement initiative and with customers growing impatient to obtain quality improvements. How should Ty proceed?