QUESTION 1 How does the environment/context a business operates in affect its value creation activities?

QUESTION 1

How does the environment/context a business operates in affect its value creation activities?

a.A business operates in a competitive environment, this creates the need for differentiation of product

b.A business operates in a competitive environment, this creates the need for good support processes

c.A business operates in a competitive environment, this creates the need for a value chain

d.All of the above

QUESTION 2

In strategic alignment why is it important to map out process functions?

a.So we can clearly see the relationships between managers

b.So we can clearly see the relationships between functions

c.So we can identify reasons to reprimand operations managers

d.None of the above

QUESTION 3

Why is accountability important in Strategic Alignment?

a.To identify non-value adding resources

b.To identify resources that are not part of a process

c.To identify process participants

d.To identify the process owner

QUESTION 4

From which of the following traditions do ERP systems stem from?

a.OD and TQM

b.OD and BPR

c.TQM and BPR

d.None of the above

QUESTION 5

What is Process-Oriented Organisational Design?

a.A change in structure to improve process functionality

b.A change in process to improve efficiency

c.A change in outsourcing to offshoring

d.A change in organisational culture

QUESTION 6

As it relates to establishment of efficient processes, an ERP system creates value for a corporation:

a.To create more efficient processes

b.To create more efficient processes and increase productivity gains

c.To minimise competition

d.To create more flexible process and maximise sales revenue

QUESTION 7

Which of the following value chain activities helps to sustain a competitive advantage?

a.Quality

b.Service

c.Lower switching costs

d.All of the above

QUESTION 8

How does differentiation supports competitive advantage?

a.By keeping away new entrants costs must be raised

b.By increasing profits

c.By minimising fixed costs

d.By creating a unique value to customers

QUESTION 9

What is the difference between a primary process and a support process according to the value chain?

a.The primary process involves no value creation, the support process create all the value

b.The support processes support outsourcing and offshoring and have nothing to do with primary processes

c.The primary process involves value creation activities, the support processes support primary activities

d.None of the above

QUESTION 10

Which of the following is used to align strategic goals with processes through the use of 'improvement' indicators and measures?

a.BPR

b.ERP

c.VCA

d.TQM

QUESTION 11

1. What is the purpose of 'value chain analysis'?
2. a.To analyse the fit between processes and management
3. b.To analyse the fit between processes and outcomes
4. c.To analyse the fit between processes and income
5. d.To analyse the fit between processes and benchmarks

QUESTION 12

Which of the following is NOT a value chain support activity?

a.Operations

b.Human Resources

c.Firm Infrastructure

d.Procurement

QUESTION 13

The term 'strategic alignment' means:

a.Alignment of business processes with corporate objectives

b.Alignment of business processes with support processes

c.Alignment of business performance with the stock market

d.Alignment of business processes with performance indicators

QUESTION 14

The following are the main reasons for offshoring. Select the statement that is untrue.

a.To increase control over suppliers

b.To access lower labour costs

c.To build robust value chain networks for global markets

d.None of the above

QUESTION 15

Which of the following is NOT a value chain primary activity?

a.Inbound Logistics

b.Information Technology

c.Service

d.Marketing and Sales

QUESTION 16

Vertical integration is .....................

a.Setting up a business overseas

b.The process of acquiring and consolidating elements of a value chain to achieve more control

c.The process of having suppliers provide goods and services that were previously provided internally

d.Taking over or merge with, another firm which is in the same industry

QUESTION 17

Value chain analysis helps strategic alignment because:

a.It helps to analyse strategic plans

b.It helps to recognise distinct areas where outsourcing can be used

c.It helps keep suppliers happy

1. d.It helps to recognise strategically distinct areas for process improvement