Question 1 Vincenzo Franco and his family had come from Italy to visit relatives in Australia, decided that they would like to book a trip to Mount...

Question 1

Vincenzo Franco and his family had come from Italy to visit relatives in Australia, decided that they would like to book a trip to Mount Hotham (Ski Resort) in Victoria. They had done a lot of research online about the activities and services available at Mount Hotham. They found a resort called "Scenic Views", it advertised that all their guest suites had open-fire places, TV's and Cable, a spa bathroom and spectacular panoramic views from a private balcony looking out on the snowfields and the snow covered mountains.