r Case/Questions Assignment, complete the following case from Chapter Thirteen. Please submit your answers typed in a Word Document via the link above by Sunday midnight. :)Customer Service at Nordstr

r Case/Questions Assignment, complete the following case from Chapter Thirteen. Please submit your answers typed in a Word Document via the link above by Sunday midnight. :)

• Customer Service at Nordstrom  Read the Case Study entitled, “Customer Service at Nordstrom" on pages 508-509. Then, answer the Questions at the end of the case.I selected the most interesting and applicable questions and cases for the class.  Please be sure to back up your answers with facts from the textbook.

Please number each of your answers.  This is very important so that I understand which questions you are responding to.

Please answer the questions completely. Remember, it is quality that counts so be thorough yet to the point.