Read course book through Habit 6. Reflection questions are below to complete by midnight. In addition, you will be critically examining your leader's effect on the company's HR practices and customer

Read course book through Habit 6. Reflection questions are below to complete by midnight. In addition, you will be critically examining your leader's effect on the company's HR practices and customer service approach.

Suggested Articles:

Article 5:

https://vtechworks.lib.vt.edu/bitstream/handle/10919/87606/Empathy_in_Leadership_Life_and_the_Hospitality_Industry_HospitaNet.pdf?sequence=1

Read course book through Habit 6. Reflection questions are below to complete by midnight using the question and answer format. In addition, students will critically examine how the leadership practices/philosophies affect or contribute to:

A)Human resources practices, recruitment, management development programs, employee retention practices

B)Customer service approach

Habit 5: Seek First To Understand, Then To Be Understood

1. Describe a time that someone used empathic listening with you. What was the situation? How did it make you feel? Do you find that it is difficult to practice empathetic listening? Why or why not?

Habit 6: Synergize

1. Identify a situation in which you desire greater teamwork and synergy. What conditions would need to exist to support synergy? What can you do to create those conditions?"
2. Do you find it easy to value differences? Do you ever feel that differences are just too great to overcome?

Company Research C and D

Students will critically examine how the leadership practices/philosophies affect or contribute to:

A)Human resources practices, recruitment, management development programs, employee retention practices

B)Customer service approach