Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook. Answer the Discussion Questions at the end of the Case Study. Use APA standard in every aspect. Develop questions

Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.

Answer the Discussion Questions at the end of the Case Study. Use APA standard in every aspect. Develop questions and answers together in a research format.

Discussion Questions

1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.

2. Describe your top ideas for Matt to present to Joel next week.

3. How would Matt get Joel to support his ideas?