Read these 2 articles, and find the weakness and solution in each of part. 7. United Airlines: fixing the culture problem https://www.forbes.com/sites/deniselyohn/2018/03/28/how-to-fix-united-airlines

Read these 2 articles, and find the weakness and solution in each of part.

7. United Airlines: fixing the culture problem

https://www.forbes.com/sites/deniselyohn/2018/03/28/how-to-fix-united-airlines-culture-problem/#48688889fd3d

8. United airlines kicks off retired professors from flight

https://bit.ly/2kNzs9G

Then write for the part 1 and part 2

Part 1: Strategy, Customer Understanding, Design & Delivery (separate each of 3 part)

Part 2: Measurement, Governance and Culture (separate each of 2part)

more detail in the powerpoint "UA Part 1 and 2 How to do this assignment student" and the pdf " Case 3 - United Airlines 6 disciplines - Part 1 and 2 - "