Refer to Exercise 5.1 on page 77 of your text. Respond to this exercise as noted in the exercise description. Feel free to cite a specific example from your own work experience, or describe a scenario

Refer to Exercise 5.1 on page 77 of your text. Respond to this exercise as noted in the exercise description. Feel free to cite a specific example from your own work experience, or describe a scenario that might be applicable as it relates to the employing the Baldrige framework.

Be sure to cite references to support your position.

Page 77

Exercise 5.1Objective: To practice identifying activities that represent essential elements in the Baldrige Performance Excellence Program (BPEP) framework.Instructions: Think about your healthcare services work area or area of interest. Identify two activities a manager in this area does to advance organizational excellence in each of the following Baldrige framework categories:• Strategy• Customers• Workforce• OperationsExamples of what healthcare recipients of the Baldrige National Quality Award have done in these areas can be found online at www.nist.gov/baldrige.

MLA (Modern Language Assoc.) Spath, Patrice, and Diane L. Kelly. Applying Quality Management in Healthcare : A Systems Approach. Vol. Fourth edition, Health Administration Press, 2017.

APA (American Psychological Assoc.) Spath, P., & Kelly, D. L. (2017). Applying Quality Management in Healthcare : A Systems Approach: Vol. Fourth edition. Health Administration Press.