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QUESTION

report writing

Integration of E-commerce and ERP Systems with other ICT (information and communication technologies) to create value for customers and shareholders

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*** * ICT has **** ****** ** integral **** of ********** *********** *** *** ********* *** ********* *** ******** **** *** **** ** ********* *** ***** *** ******** efficiently ************ **** ** ***** ** as *** digital economy ************

********

** *********** *

****

be ********** *********** with *** in ******* ** ******** ***** ******* ******** The

**********

** ** *********** ****** a website ***** can ** ******** ** ***** · *** gap

*******

small and large *********** is ********** ****** for ***** using **** advanced *** ************ than for ***** **** * ******* *** ********** ** *********** **** a ******* ****** **** *** *** small *********** to *** *** ***** enterprises *** **** *** to *** ************ *** ***** ***** ********** ******** ******** ****** ******** **** *********** ****

customer

************ ********** ***** *** operational ******** (31%) than *** the ******** of *********** about customers *** marketing ******** ****** ******** The percentage ** **

enterprises

***** *** software applications ********* ** ** percentage points ******** ** ***** ******** access Internet access ******* **********

*****

*****

***

** websites

**

***** ******** ****** to the internet ** *** *********** for ********** because

**

its ********* capacities *** connecting ******* *** enterprises worldwide *** ********** ** ** enterprises **** **** ********* *** had ******** ****** ***** ** have ******* ********** level ** **** *** ** enterprises *** ****** ** the ******** *** share ** enterprises **** *** ******** access was ******* ** **** ********* In ** *** ** ** ** ********* 97% ** **** ** *********** ******** having ******** ****** Concerning ***** employed ** *********** **** 10 ** more employees *** **** ********* *** 49% **** ********* **** ****** to the internet Compared **** **** *** ****** ******** ********* *** times **** (+6 percentage ******** *********** ******** ** ********* ** be ******* on *** ******** ************

******************

******** ************ ***** ******* *************** such as online ******** product catalogues *** information ***** tracking ************* ** ******** links ** ****** ***** *** *********** *** *** ** * ******* ******** a more ****** role than just ****** ** ******** connection **** 75% of enterprises ******** ****** * ******* An ******** *** ** ******** ******** **** **** (+8 percentage ******** ********** ******** ********* ***************** internal ********** *********** refers to ******* *********** electronically

***

*************

between

********* ******** functions

within

** ********** ** ******* to ******** integration ** which ***** business partners are ******** ******** integration *********** *********** and ****** *** ********** of ** *********** *********** ** *********** ** ******* ***** *** of **** is **** linking ******* various software ************

using

* ****** ******** The *** of * single ******* ******** *********** enterprise ******** ******** (ERP) ** ******* ************* alternative *** ******** ************ aim to ********** *** flow of *********** and *** ********* ** ********* ******** ***

********

management information ****** several ********* of an ********** * ************** of ERP ** **** it is ********* in ‘modules’ that ********* ********* ********* relevant ** ******** ********* ********* ***** ******** ************ ******* and ***** ********** In *** ********* enterprises reported increases ** *** *** of *** ******* ***** *** ** *********** ** ***

*************

of *** as the ‘enterprise **** *********** ********** ************* *** ** various ******* specific *************** and ************* ** *** packages ** 2015 *********** **** ***** ** report ** *** ***** ** * ******** package ******* of ******* information ***** different ********** ***** (eg accounting ******** ********** *********** ****** ***** ********** ****** ******* supply chain ********** *********** strongly ******* ** ******** ******* ****** ***** ********** (SCM) ********

***

********** ********** *** ********

**

*********** between an ********** *** its ********* and ********* ****

***********

*** ******* *** example inventory ****** ********** plans ****** and supply forecasts ** ******** of *********** *********** the *** ** SCM ******** ************ aims ** ********** *********** *** ************ *** ******** ** ******** ** final consumers in ***

right

******** ** *** right time **** *** ***** ***** at ******* ***** *** ******** ******** *** ********* ******* business ********* ******* ********* **** ******** *** *********** ********** ******* ******** ********* ***** and customer ******** *********

**

*** ******** ****** *** *** *** software applications may ******* to * ******* ****** However *** ****** ***** ** ***** ** *********

***********

*** ******** flows ***** *** complete ***** ***** ** ********* ************* ******* providers ************ *** ********** ******** ************ *********** *********** ********** ***** ********* ******* *** ****** their customers ** maximise ******** potential *** **** ******** ******* **** *** ******** ************ for

********

***********

*****

***** customers customer

relationship

********** ***** ************* ** is believed **** the adoption of *** improves ********* *** ***** performance by improving customer ******* *** ******** relationships Improvements **** *** instance **** ********* ************* ********** for

*********

********** *********** ********* ******** before **** ***** ** ******* ** ************ communication with *** ******** and ** anticipating ******** ***********

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* Integration ** ********** *** *** ******* **** other *** ************ *** communication ************* ** ****** ***** *** ********* *** *************

*** * *** *** **** ****** ** integral **** ** ********** *********** *** its ********* and ********* use combined **** *** **** ** ********* *** using the ******** *********** characterise **** ** ***** to as the ******* ******* ************

Adoption of ***********

* **** ** ********** *********** **** *** in ******* of ******** ***** *******

****** The ********** ** ** *********** ****** * ******* *** ** *** ** expected ** *****

****** *** gap ******* small *** large *********** ** reportedly ****** *** ***** ***** more ******** *** ************ than *** ***** with * website The percentage of enterprises **** a ******* ****** **** ** % *** small enterprises ** ** % *** large *********** *** **** ** * ** ** * ************ for ***** using ********** ******** planning ******

****** **** *********** **** ******** ************ ********** ***** *** operational ******** (31 ** **** *** the analysis ** *********** about ********* *** ********* ******** *** ***

****** *** percentage of EU *********** using *** ******** ************ increased ** ** percentage ****** compared to *****

********

******* ********

access ******* ********** ***** ***** use ** ******** ** ***** growing Access

** the internet ** the *********** *** e-business ******* ** its ********* ********** for ********** persons *** *********** worldwide *** percentage ** EU *********** **** **** ********* *** *** internet access ***** to have reached ********** level In **** 97 * ** *********** had ****** ** *** ******** *** share ** *********** **** *** ******** access *** ******* ** **** ********* ** ** *** of ** EU ********* ** % ** more ** *********** ******** having ******** ****** ********** staff ******** in *********** with ** ** **** ********* ** * used ********* and 49 * **** computers **** ****** ** *** internet ******** **** 2010 *** ****** ******** ********* *** ***** **** *** ********** points) ***********

consider it ********* ** ** visible ** *** internet Consequently ****************** ******** ************ ***** ******* functionalities **** ** ****** ******** ******* ********** *** information ***** tracking ************* of ******** links to social ***** *** *********** the *** of * website ******** * more active role **** **** having ** internet connection **** 75 * ** enterprises ******** ****** * ******* ** increase *** ** ******** compared with **** *** ********** ******** Enterprise

resource

planning nterprises’ internal

********** *********** ****** to sharing *********** ************** *** ************* ******* ********* ******** ********* within ** ********** ** ******* ** ******** integration ** ***** ***** ******** ******** *** involved ******** *********** *********** streamlines and boosts *** ********** ** ** *********** *********** **

*********** in various ***** *** ** **** ** **** linking ******* ******* ******** ************ using * ****** ******** *** *** ** * ****** modular ******** *********** ********** ******** ******** ***** ** another ************* ************ *** software

************ *** to facilitate *** **** of *********** and *** ********* to ********* ******** and external ********** information ****** ******* functions of ** ********** A ************** ** *** ** that ** ** ********* ** ********************* **** typically integrate ********* relevant ** ******** ********* ********* sales ******** relationship finance *** ***** resources ** ***

countries enterprises ******** increases in *** *** ** *** ******* ***** may be *********** ** *** ************* of *** as the ***************** **** *********** management ************* *** to various country specific *************** and ************* ** *** ******** ** **** *********** **** ***** to report ** *** ***** ** a ******** package capable ** ******* *********** ***** different ********** ***** (eg ********** planning ********** *********** ****** *****

********** (SCM) Sharing supply

***** ********** *********** strongly ******* ** ******** ******* Supply *****

********** ***** ******** all ********** ********** *** ******** ** *********** ******* ** ********** *** its ********* *** ********* **** *********** may ******* *** ******* inventory ****** ********** ***** ****** *** supply ********* ** progress of *********** Accordingly ***

*** ** SCM software applications aims ** ********** *********** *** ************ *** ******** ** products ** ***** ********* ** *** ***** quantity ** *** ***** time **** the right ***** ** ******* ***** *** actively

involves *** ********* — ******** functions ******* ********* **** ******** *** *********** ********** ******* assembly ********* ***** *** ******** ******** ********* on

the ******** ****** SCM *** *** ******** applications *** overlap to * ******* ****** ******* *** former ***** ** ***** on ********* *********** and material flows along *** complete value chain ** ********* manufacturers ******* ********* distributors *** customers ******** relationship

***********

*********** streamline *****

********* efforts *** ****** ***** ********* ** ******** ******** potential *** **** ******** purpose **** *** ******** applications for managing *********** ***** ***** ********* ******** ************ ********** ***** applications ** is ********

that *** ******** of *** improves ********* *** sales performance ** ********* customer service and customer ************* ************ **** *** ******** **** ********* ************* ********** *** ********* ********** *********** ********* ******** ****** **** ***** in ******* ** facilitating ************* **** the ******** *** by ************ ******** ***********

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