Research the following TERMS and PHRASES. These are linked with your assessment. Attach your definition or explanation to each word. Please remember...

Research the following TERMS and PHRASES. These are linked with your assessment. Attach your definition or explanation to each word. Please remember to Reference.

Question 1

a)      Verbal skills

b)     Non verbal skills

c)       Standard operating procedures

d)      Substantiated positions

e)     Accepted norms 

f)      Visual depictions

g)     Viral marketing

h)     Creative presentations

i)       Articulate presentations

j)       Critical debate

Question 2

Explain different ways that people receive and respond to ideas and information. What influences their response?