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QUESTION

Respond to the following (at least 250 words): The process consultation role is one of participant observer.

Respond to the following (at least 250 words):The process consultation role is one of participant observer. The consultant often works with teams or cross-functional teams who are working on a particular task or content and watches how they interact with each other: who says what, after whom, how decisions get made, how people attempt to influence each other, etc. While in role, the consultant uses his/her process consultation frame to guide what he/she looks for and how he/she will intervene in the ongoing process. For example, if people don’t seem to be responding to each other, the consultant may watch and listen carefully, then feedback what he/she has just heard or seen: “Steve it seemed that when Ed spoke, you had something you wanted to interject, but that, for one reason or another, you decided not to speak-up. I wonder if you’d mind filling us in on your reasons for remaining silent?” In this case the process consultant is concerned only with the “process” occurring in the group or team, not the “task”. The assumption is that it is the process which either impedes or facilitates task accomplishment. It is the norm in work organizations to focus on task alone and not on how the task is accomplished. Because the process is ignored, it now has the opportunity to metastasize and evolve in ways detrimental to group functioning. This is equivalent to the Freudian defense mechanisms of repression, sublimation, denial. One major portion of reality is ignored for the sake of individual and interpersonal anxiety reduction.

The consultant is more concerned with the completion of the task rather than theseeing that that the task i.e. is to see decisions are being made, how one isinfluencing other, what is the impact...
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