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QUESTION
RetailAction Scenarios I- Eustomooiaodeo'. ~lieu have an irate ousterner demanding a refundan itern without a receipt. yet the return policy clearly states that tare no retentb without a receipt. How do you handle this ELE'IEDI'I'IE'FEI When: You are the lead cashier and you’re ringing up a elotenier and there are no other sales associates near you Mr you notice someone stealing clothing items near the front Hf.the store. 11I'1I'hat action do you take? W tbu' re working in a very tashieresble retail loratien and '.greet a customer walking 1n the door. The notorner seems to have nofashion style at all and is very oyenyhelmed by all the trendy productHow do you handle this type of mastomer? WWW sustains-r Clearly states they are llooking for a belt tray saw on Elle.eern. 11I'1I'hat steps can you take tobuild the sale? \ Miou are getting arnple heirs however you notice that youare never making your sales’ goal. 11I'1I'i'11at's your plan of action? WW” “lurk in an await-'3 bflulitIJ-IE':l'mreyer you can net afford to wear designer dofliing sold in theboutique. How are you going to fit in with the brand?
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