Sample process documents are available at many manufacturers' sites. Here are two samples from Hewlett-Packard:Power Supply ReplacementMotherboard ReplacementYou work on a desktop support team support

CIS/291 - Power Supply Replacement Process

Sample process documents are available at many manufacturers' sites. Here are two samples from Hewlett-Packard:

• Power Supply Replacement
• Motherboard Replacement

You work on a desktop support team supporting end-users via telephone. You receive a call and the end-user describes the problem. The problem is as follows:

The computer is getting excessively hot and frequently shuts down unexpectedly. There is also a strange noise coming from the back of the computer case. 

Create a process document the desktop support team members can use to determine whether the issue is related to the power supply and resolve the issue.

Include the following in your document:

• A list of power supply problem indicators
• Questions to help clarify the problem and determine if it is related to the power supply
• Specifications you would need to gather to identify a replacement power supply
• Steps to select and replace a power supply of a desktop computer that requires a minimum of 1,200 watts of power
• Steps to transfer the power supply to the new system, including cautions and notes
  • Notes are tips and tricks for completing the process
  • Warnings are instructions to prevent harm or damage to the hardware
  • Cautions are instructions to prevent injury
  • Steps to test the power supply to ensure it is working properly after troubleshooting and reconciling end-user issues

Create your document using Microsoft® Word. You may augment your written guidance with flowcharts or illustrations created in Microsoft® PowerPoint®, Visio®, or another software application approved by your Instructor.