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Case 4 (Operations Management Application):

This case study involves Alumni, which are an important source of revenue for colleges and universities. If administrators could determine the factors that influence increases in the percentage of alumni who make a donation (alumni giving rate), they might be able to implement policies that could lead to increased revenue. Research shows that students who are more satisfied with their contact with teachers are more likely to graduate. As a result, one might suspect that smaller class sizes and lower student-faculty ratios might lead to a higher percentage of satisfied graduates, which in turn might lead to increases in the percentage of alumni who make a donation.

The managerial report