Service Delivery Life Cycle (SDLC

• Review the steps of the SDLC. Explain why quality service delivery depends on the execution of the service delivery life cycle. Discuss the aspects of the SDLC that are critical to quality service management. Explain your answer.
• From the e-Activity, explain how the service delivery model used within an organization impacts an IT organization at the enterprise level.

e-activity

• Research the Web for IT and business alignment topics surrounding the Information Technology Infrastructure Library (ITIL). A good starting point would be the ITIL Website. Be prepared to discuss.