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QUESTION
Sharon Turner's claim was received and the agent requested additional information to clarify the nature, extent and cause of the disability.
- Sharon Turner's claim was received and the agent requested additional information to clarify the nature, extent and cause of the disability. After receiving a medical report request, the treating doctor, Helen Jarvis, writes to say she treated the worker in the past for an old injury sustained in a car accident and confirms the injury is not work related. In addition, the investigation report provides evidence the worker has lodged a claim in response to her recent disciplinary action and confirms the worker has told other employees she is not injured at all.
- 1 What could the agent do and why?
