small business case assignment

Upon graduation from University, you have a joined a prestigious management consulting firm.  They have put you onto a project team that has been engaged to undertake an analysis of theindustry and regulatory environment within which Carl Thibault operates. Please  identify some of the key performance metrics in this industry(be specific)

Souce i found:   http://www.nfpa.org/news-and-research/fire-statistics-and-reports/fire-statistics/the-fire-service/administration/fire-service-performance-measures