Tanglewoods top management is highly committed to improving customer service quality, and proposes that simply finding the cheapest way to hire is...

Tanglewoods top management is highly committed to improving customer service quality, and proposes that simply finding the cheapest way to hire is not sufficient. Besides costs and retention, what other measures of employee performance would be good bottom line metrics for the quality of a recruiting method? How might the managerial focus groups concerns fit with these alternative considerations?