Test over chapter 7,8,9 and 10 beginning on July 19 Chapter 7   Be sure to look over slides 4-7, what does the term down editing refer to, how can you derail your career with email, when do you use em

Test over chapter 7,8,9 and 10 beginning on July 19

Chapter 7  

Be sure to look over slides 4-7, what does the term down editing refer to, how can you derail your career with email, when do you use email instead of a memo?  What is the difference in a wiki and a blog, what is crowdsourcing, how has social media changed communication in the business world, what is RSS

Once you complete chapter 7 begin reading chapter 8.

Be sure to read chapter 8 paying close attention to the following topics

-Types of positive messages including channels

-Proper order for creating a letter, i.e. opening, body closing etc.

-Proper way to create and respond to complaints online

-what is the difference in an adjustment and a claim

-what is goodwill and do goodwill messages differ from typical positive messages