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QUESTION

The instruction is : ( presentation describing an observed customer service experience in an organization that has a reputation for providing great...

The instruction is : ( presentation describing an observed customer service experience in an organization that has a reputation for providing great customer service.)

Address the following observations:

Now

Hi, need help with the questions below

1.    What positive and negative non-verbal behaviors did you observe about Amazon?

2.    Other impressions relating to customer service you observed.

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