the question asks me What communication media do you use most often? Why do you rely more on these than others?

the question asks me

What communication media do you use most often? Why do you rely more on these than others? How does the type of message you need to communicate—casual, professionally important, deeply personal—influence your choice of media?

the one I use it face to face but sometime I really need phones, but I have no idea how to organize my answer for the question pleeeeeeeeeaaaaaaase help me :) thank you