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The spirit airline does surveys on a regular basis. They participate in the Network Promotor Score survey process. However, they have a score of -4 result, which is very low, indicating poor service.

The spirit airline does surveys on a regular basis. They participate in the Network Promotor Score survey process. However, they have a score of -4 result, which is very low, indicating poor service. We ask the question - where do we start? What is your first step to changing the organization?

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