Think of a time when you felt you received poor verbal or non-verbal customer service. Perhaps give further details from the incident you mentioned...

Think of a time when you felt you received poor verbal or non-verbal customer service. Perhaps give further details from the incident you mentioned in last week's discussion forum.

What could the customer service representative have done differently to rectify the situation? Did you have an opportunity to voice your concerns or speak to a manager? Did body language set the stage for the bad customer service experience? If so,