This activity involves a case that explores the problems that can arise from informal on-the-job training and provides you with the opportunity to...

This activity involves a case that explores the problems that can arise from informal on-the-job training and provides you with the opportunity to discuss ways to improve the training (ie. making it more formal).

Read the Case: Training Tom and answer the following questions using information from the case and concepts from the chapter.

1.      What went wrong with the training that Tom received?

2.      How could you improve the training provided to Tom?