Top Talent Employment Services provides both temporary and permanent employees to clients in a tri-state area.

Top Talent Employment Services provides both temporary and permanent employees to clients in a tri-state area. Top Talent uses an online customer satisfaction survey that makes it easy for clients to provide feedback about the services and the employees provided by Top Talent. Jill Simons, sales and marketing manager at Top Talent, has asked you to analyze the survey data from the past 3 months to identify areas of company performance that may need improvement. Download the Top Talent Survey Excel file Ch09Ex01 and provide descriptive statistics (mean, mode, minimum, maximum, standard deviation) for each survey item. Use formulas to calculate statistics. Create a line chart to display the survey results (the means of all survey items). Which areas have shown the greatest improvement in customer satisfaction? Which have shown a decline in customer satisfaction?