Training & Development

Comfort Transportation Pte Ltd, commonly known as Comfort, is a taxi company owner by ComfortDelgro Corporation Ltd. With the advent of the sharing economy, Singapore’s taxi industry has been significantly disrupted. (See http://www.channelnewasia.com/news/singapore/new-entrants-turn-the/2214680.html

1.       Using publicly available information and data, propose business goals for Comfort that will address the challenges the company and industry as a whole is facing.

2.       Conduct an organisational training needs analysis to determine the knowledge, skill and attitudes necessary for realising the business goals proposed in part 1. Report your finding (fact).(Organisation)

3.       Conduct a task (functional) analysis to determine the observable actions and tacit cognitive functions needed for proficiency (and perhaps even excellence) in the identified job tasks. Report you finding.

4.       Conduct individual learning needs analysis to determine the employee’s performance gaps as compared against the findings of the task analysis. Report you finding.

5.       Based on the finding of the three levels of training needs analysis conducted, craft the learning outcomes for the training programme to be designed in assignment 3.

Requirement.

-Identification of business goals

There are detailed information and data about the company and industry.

Business goals are based on analysis of the researched information and data. Business goals are S.M.A.R.T (specific, measurable, achievable, relevant, and time-based goals)

-Organisational training needs analysis

Choice of analysis methods is appropriate and well- considered.

Analysis methods is/are applied correctly and constantly checked against the business goals.

Finding of the analysis are closely related to the business goals.

-Task (functional) analysis

Choice of analysis methods is appropriate and well- considered.

Analysis methods is/are applied correctly and constantly checked against the organisation’s training needs.

Finding of the analysis are closely related to the organisation’s training needs.

-Individual training needs analysis

Choice of analysis methods is appropriate and well- considered.

Analysis methods is/are applied correctly and constantly checked against the task analysis.

Finding of the analysis are closely related to the task analysis.

-Identification of intended learning outcomes

Learning outcomes are phrased with an appropriate verb that indicates action to be taken.

Learning outcomes are critical drawn from the training need analysis conducted.

Requirement citation format: APA format.

Word count: 1200

References: 8 to 10 of different sources of information.