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Training & Development
MIN 15 APA Citation Referencing
Question: Comfort Transportation Pte Ltd, commonly known as Comfort, is a taxi company owned by ComfortDelgro Corporation Ltd. With the advent of the sharing economy, Singapore's taxi industry has been significantly disrupted (see http://www.channelnewsasia.com/news/singapore/new-entrants-turn-the/2214680.html).
i. Using publicly available information and data, propose business goals for Comfort that will address the challenges the company and industry as a whole is facing.(Detailed information and data about the company and industry, business goals are based on analysis of the researched information and data)
ii. Conduct an organisational training needs analysis to determine the knowledge, skills and attitudes necessary for realising the business goals proposed in Part (i). Report your findings. (Findings of the analysis are closely related to the organizational’s training needs)
iii. Conduct a task (functional) analysis to determine the observable actions and tacit cognitive functions needed for proficiency (and perhaps even excellence) in the identified job tasks. Report your findings. (Analysis methods are applied correctly and constantly checked against the organization’s training needs)
iv. Conduct individual learning needs analysis to determine the employee's performance gaps as compared against the findings of the task analysis. (Analysis methods are applied correctly and constantly checked against the organization’s training needs)
v. Based on the findings of the three (3) levels of training needs analysis conducted, craft the learning outcomes for the training programme to be designed. (Learning outcome are phrased with an appropriate verb that indicated action to be taken)