Two page is the maximum.

Hi I need to answer those two questions based on the case I provided in attachment and I need 2 additional sources and and 2 different references similar to case. Two page is the maximum. In your own words. Thank you

Case Example 15.1 - Telecorp

1. What are the differences in implications for the service operations manager in

implementing the two approaches outlined above?

2. How would you demonstrate the strategic options using the tools described in this

section?