Unit 2 Discussion Board

Within the Discussion Board area, write 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

A hiring manager needs your advice and assistance in filling several customer service representative positions. As a human resource recruiter, you must sit down with the hiring manager and collect some particular data for a job analysis, which you will use to create a detailed job description to attract candidates who meet the job requirements.

Research and focus your discussion on the following:

• Discuss the importance of a job analysis.
• Provide the steps to take in conducting a job analysis.
• Explain 2–3 advantages and disadvantages to collecting data (interview, observation, historical data, survey or questionnaire, focus groups, or case studies) for the job analysis of a customer service representative position.