Using your selected company a 2-page paper supported by research that includes the following: Describe how the company uses technology to meet...

Using your selected company a 2-page paper supported by research that includes the following:

• Describe how the company uses technology to meet customer needs.
• Review the company's page on a social media site and explain how it is used to provide customer service.
• Review the company's web site. Describe how it provides customer service and meets customers' needs. Explain how it provides reasons for customers to use it.
• What are the strengths and weaknesses of this site in providing the company's customer service?

the company is southwest airlines