We need to analyze how Palm, Inc., has been doing in terms of its performance, how it stacks up against its goals. And we need to do this at three...

We need to analyze how Palm, Inc., has been doing in terms of its performance, how it stacks up against its goals. And we need to do this at three levels: the overall org level, the groups level, and the individual level. The Congruence Model really explains this very well. If you are not up to speed on this model by now, you need to get there.