We talked about the value of small talk, in selling and connecting with people.

We talked about the value of small talk, in selling and connecting with people. 

1) In your own words, please describe why it is important to use small talk when networking, selling, meeting new people. (3 points)

2) There are times when small talk may not "work". Give an example of when it could fail and what you can do to move a conversation forward. (3 points)