WEB 434 Week 4 DQs and Summary
In this paperwork of WEB 434 Week 4 Discussion Questions and Summary you will find the next information:
DQ 1: Based on the Jih and Lee (2010) article, how does e-CRM relate to website loyalty? Choose three website features that represent customer-perceived e-CRM value and explain.
Based on the Kercher (2010) article,