WEB 434 Week 4 DQs and Summary

In this paperwork of WEB 434 Week 4 Discussion Questions and Summary you will find the next information:

DQ 1: Based on the Jih and Lee (2010) article, how does e-CRM relate to website loyalty? Choose three website features that represent customer-perceived e-CRM value and explain.
Based on the Kercher (2010) article,

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Answer:

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