Answered You can buy a ready-made answer or pick a professional tutor to order an original one.
What turns you off as a customer? Is it being ignored or simply not being able to locate the price on an item? A study was done that looked at customer turnoffs. [link to Timms]. The research had s
Week 5 - Critical Thinking Quiz
Essay: Customer Turnoffs - Using Dialog to Find Solutions to Customer Problems
Wanda and Alex own a bar. Alex takes Mrs. Adams’ order for the Friday beer and fish dinner special for $9.95. She wants to substitute coleslaw for a salad and to skip the potato for a price reduction on the dinner. Alex informs Mrs. Adams that the dinner comes with no substitutions or price adjustments. Alex then takes Mrs. Adams’ draft beer order. Mrs. Adams samples the beer and tells Alex that the beer tastes like the tap is dirty and needs to be cleaned. Mrs. Adams wants to order another beer from a bottle. Alex says that is fine but that the bottled beer doesn’t come with the fish special. Mrs. Adams is very unhappy with the entire situation and tells Alex that she will never return to the hall. Alex exclaims “What do you expect for $9.95? You get what you pay for! Good riddance!” Please help Alex fix Mrs. Adams’ turnoffs by discussing and giving examples for the following turnoffs: value, systems, and people.
- @
- 1767 orders completed
- ANSWER
-
Tutor has posted answer for $10.00. See answer's preview
******** ******* ******************** **************** ******* **** the **** it indicates ******** ******* *** ** **** of ****** ************* ********* ******* ******** in **** ******** ***** **** *** **** *** ****** ***** and *** initially agreed to ******* Friday **** *** fish dinner for **** *** ******** ***** ** *** *** * substitution *** ********* in price but **** did ****** **** the ******** ******** ** *** **** *** order ** the ******** *** beer ** ******** *** **** the ******** *** not ********** due ** *** ***** and ****** the **** to ** ******* At **** point ** when * problem arise since Alex *** *** ***** to ****** to *** customer and *** ** negotiate with *** customer ******* *** turn *** customer off ** *** first place *** ******** expected ** *** beer ****** **** **** *** when the ******** ***** his **** ** ** ******* **** *** ******* one **** ****** ****** *** ******** **** *** had ordered *** This ********* **** **** did *** *********** effectively ** *** ***** ***** which ******** ** this kind ** **************** ******* ** ********* ** the ******** **** ******* ********* *** is *** ***** ** **** **** the ******** hence ***** rude language ** **** point **** ****** **** ***** time ** talk to *** ******** *** let them ***** ** **** *** ** ******** ******* of ****** *** ******** ********** ********* **** **** *** *** ** **** **** ** meant **** *** customer **** ****** to *** ********** ***** **** have *** received ****** ******** service **** ****** studies **** indicate **** 40% ** *** ********* ****** to *** *********** for ********* ******* ******* ********* their customers **** have ** ****** ***** is ******* ** ************ * ****** ****** ***** **** ****** ** *** ********* ************* **** *** case ** *** consider *** three ***** to ******** **** *** **** off *** ******** ** the ******** ***** we have value ******* which means **** the ******** does *** *** **** **** *** ******* for This *** ******** ******* ** **** *** ******* ************ plus ****** prices ********** the ********* ***** For ******* ** *** ******** *** ******** ** ******** ** *** $995 for **** *** **** *** ** given **** *** ** ******* *** ******** ** not ********* *** ***** ** ** ***** ******* beer **** the **** as ********* ** *** ********* ** * ****** of **** instead of Alex ******** **** *** ******** wanted he ****** ******* **** *** ******** ***** ** ******* *** ******* ********* **** the customer The *************** ** *** initial **** ***** *** not **** customer ***** which ******** ** ***** ******* on *** ******* beer Secondly ******* ******* ** *** ***** ****** **** *** **** *** ********* **** **** the ******* In **** *** ******* delivers *** products **** ******** ** *** ************ *** *********** *********** or *********** then ** ****** ******* *** ******** that lacks ********* *** ********* ******** ********* is * ******* ** *** ******* ** the ****** **** on *** **** ******* of **** ****** ** ******** *** customer *** ****** *** ***** ** *** ******** ***** ********* *** been **** *** *** care ** asked what ** *** expect *** ***** which ***** the customer **** **** ********* **** of clarity ** answering ************ ********* ******* ***** ** ****** turnoff **** involves **** ******* ********* ***** ********* lacking ********* ************** ******** ** an *********** ******** **** ** a behavior **** ******** lack ** ************* ** *** ******** *** ******* in this **** instead of Alex ******* to the ******** ** the ***** state ******** *** ****** to **** to *** about how they will ****** her he tells *** customer *** get **** you *** for This is ******** ******* *** * ******** **** a ******** ***** **** **** ** **** they **** go **** ******* any hesitation Alex should **** on correcting *** ********** ***** ** ** ** ******* toward ********* *** ************************* * (2000) ********* *************** CMA Management: ****