When reviewing your document for content, you should be concerned with a. grammar and usage. punctuation and spelling. the accuracy and relevance of...

When reviewing your document for content, you should be concerned with

   a. grammar and usage.

   b. punctuation and spelling.

   c. the accuracy and relevance of the information.

   d. style and tone.

Which of the following is an example of an ethical lapse?

   a. Putting suggestions in the company suggestion box without signing your name.

   b. Informing a new employer about your previous (competing) employer?s major clients.

   c. Telling your supervisor that another employee is stealing office supplies.

   d. Providing incorrect data in a report, even though you didn?t know it was incorrect at the time.

 Self-centered listeners habitually

   a. take control of the conversation and tell you their problems.

   b. trivialize your concerns.

   c. emphasize their own knowledge of the topic.

   d. do all of the above.

Deliberately omitting damaging information to paint a better picture of your company would be an example of

   a. an audience-centered approach.

   b. unethical communication.

   c. selective perception.

   d. all of the above.

When responding to a customer complaint about one of your company''s services, you

   a. soften the situation with excuses such as 'Nobody's perfect' or 'Mistakes will happen.'

   b. use a generous, grudging tone.

   c. use a standard form letter, with blanks left for filling in unique information in neat handwriting.

   d. avoid blaming a specific individual or department for the problem.

The specific evidence included in a business message should be

   a. as abstract as possible.

   b. minimal if your subject is complex or unfamiliar.

   c. enough to be convincing but not so much that it's boring.

   d. all of the same type, such as examples or statistics.

 Only one sales representative can go to the conference in Hawaii, but both Susan and Sean want to go. After much discussion and arguing, they draw straws and Susan gets the trip. This is an example of

   a. a win-lose situation.

   b. the five-step decision-making process.

   c. the best way to deal with a conflict.

   d. all of the above.

''Visible to the eye'' is an example of

   a. a cliché.

   b. redundancy.

   c. the passive voice.

   d. obsolete language.

 A disadvantage of virtual teams is

   a. their high cost relative to traditional teams.

   b. they dont work across cultures.

   c. they must function with less direct interaction among members.

   d. all of the above.

The richest communication medium is

   a. a phone call.

   b. a memo.

   c. an e-mail.

   d. a face-to-face conversation.