Which of the following is true regarding a manager's job with respect to customers?

Which of the following is true regarding a manager's job with respect to customers?

A) Today, the majority of employees in developed countries work in product sectors.

B) Managers have not yet recognized the importance of delivering consistent high-quality customer services.

C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.

D) Employees play an insignificant role in delivering quality customer services.