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Why is it critical to understand the differences between problem and incident? 2 sentences. https://www.cherwell.com/library/blog/what-are-the-differences-between-incident-management-and-problem-m

Why is it critical to understand the differences between problem and incident?  2 sentences. 

https://www.cherwell.com/library/blog/what-are-the-differences-between-incident-management-and-problem-management/

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* have ******** according ** the ************

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