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QUESTION
WINDOW ON TECHNOLOGY Can Airlines Solve Their Baggage Handling Problems?
Case Study Questions
1. What types of transactions are handled by baggage handling systems?
2. What are the management, organization, and technology components of baggage handling systems?
3. What is the problem these baggage handling systems are trying to solve? Discuss the business impact ofthis problem. Are today's baggage handling systems a solution to this problem? Explain.
4. What kinds ofmanagement reports can be generated from the data from these systems?
