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Write 4 page essay on the topic Organization Behaviour: General; Hospital Case.Therefore, there is a strong link between the individual –organization interface in any institution and since each indi
Write 4 page essay on the topic Organization Behaviour: General; Hospital Case.
Therefore, there is a strong link between the individual –organization interface in any institution and since each individual brings about unique personalities and experiences (Griffin &. Moorhead, 2010), there is a need to have a harmonized way of operations in organization behavior. This is the typical problem that is being experienced at the General Hospital. i. Discuss the conflict that is occurring at General Hospital. Hellringer &. Slocum (2011) elaborate that conflict occurs when one group or a party feels that their interests and opinions are being ignored or opposed to by another party. The differences in personalities, experiences and lack of harmonization of the two in an organization set up as Griffin &. Moorhead (2010)argues plays a large part of these conflicts to occur. In the General hospitals doctors are interested in achieving personal ends through colluding unethically with the employees of pharmaceutical companies that serve the hospital. This makes the doctors to leave their duties of attending to patient as they concentrate on their personalized benefits, and this also becomes a complicated issue in pharmaceutical companies as employees find ways of serving the doctors with the pharmaceutical products for personal ends. Hammer on the other hand as the chief executive office in the hospital feels that the doctors are not delivering on their servicers, and that the doctors were the major cause behind the escalating costs in the hospital. They are the stabling block towards managing the costs. Hammer also believes that the doctors have much allegiance to their professions compared to their duties, and this was affecting the services to patients (Hellringer &. Slocum, 2011). Harding supports Hammer, and together decides to fire Doctor Boyer, in a move that was believed to aid in saving the hospital from the escalating costs. However, Doctor Boyer is the leading cardiologist and is responsible for all EKG readings in the hospital, while Doctor Williams’s goal was to ensure that the EKG was read and given in time. This brought about much conflict in the hospital between the doctors and the management. While Hammer and Harding believes that they could save costs by firing doctor Boyer, this creates much distrusts and conflict between groups in the hospital, and as Hellringer &. Slocum (2011) further elaborates, there is much reluctance and lack of motivation in the hospital. These conflicts and lack of motivation therefore seriously affects the objectives of the hospital to offer quality and reliable services to patients. ii. Discuss the conflict management styles that are evident in the case Though there are evidently conflicts in the general hospital the management. that is Harding and Hammer tried to use several conflict resolution methods to quell these conflicts. Hellringer &. Slocum (2011) argue that on several occasions, Hammer had tried to talk with Williams about these issues affecting the hospital in general. This portrays that as the chief executive in the hospital, Hammer recognized that he had a duty to quell the tensions and tried to initiate dialogue among the parties involved to end the conflict. On the other hand, the management on several occasions reminded the doctors concerning their allegiance to service delivery to patients.
