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Write 5 pages with APA style on The Reference Interviews of LIBNAME. This seemed to sometimes make things easier to find because what the patron really was asking about was not always what they had in
Write 5 pages with APA style on The Reference Interviews of LIBNAME. This seemed to sometimes make things easier to find because what the patron really was asking about was not always what they had initially said.
After LIBNAME had a clear idea of what the real question was, she usually asked the patron if they had started doing research yet, or if they were coming to the reference desk first. The responses were about half and a half on this. Some patrons had tried to look for information on their own but failed, and others had not even gotten started yet. When the patron had already looked, she asked them where they had looked and if they could give her a rough idea of what they had tried looking for when they did. If they had not started yet, she usually asked them if they knew anything about the topic already.
Since LIBNAME works on a general reference desk, there were times when she did not know much about a subject. She would inform the patron about this before she got started, and if there was another librarian who might be able to help them more, she gave the patron their contact information but did not tell them to come back later. In these cases, she would still offer them research assistance, and usually, they still seemed to think that she had helped them somehow. However, in one case (stock market data) she simply redirected them to the business librarian for assistance because she said she knew nothing about it.
If the patron said they had no real idea about what the topic involved, she directed them to a basic resource like an encyclopedia or introductory reference work before continuing with the research part of the reference interview. This, she said, would help them to get an idea of the kinds of issues usually associated with any given topic, and would make the rest of the research process a lot easier.
