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Write a 2 page essay on You Decide Week 7.aled that one of the company’s sales persons, Pat Lawson, was currently exhibiting problems coping with new procedures and technology to service customers b
Write a 2 page essay on You Decide Week 7.
aled that one of the company’s sales persons, Pat Lawson, was currently exhibiting problems coping with new procedures and technology to service customers better and increase sales. She had been with the company for 15 years and was revealed to have serviced the company’s largest customers effectively. With Pat’s struggles, she was reflecting on quitting her job. In this regard, in the capacity of Bob Yeader, the Sales Manager, the following analysis of the situation, the problem and the options are hereby evaluated:
The apparent root problem for Pat’s supposed difficulties in coping with the current situation is the installation of new procedures and technology designed to improve customer service and increase productivity and sales. As validated by Jack Mason, Bob Yeader’s consultant, the lack of appropriate training to orient their people on the use of new technology and procedures was the main culprit for Pat’s dilemma: her inability to cope with requirements posed by the new technological procedures without being properly trained.
1. Status Quo: Do Nothing. Wait for the natural courses of action to happen. In this alternative, the most probable scenario is that Pat Lawson would eventually tender her resignation. The advantage of this option is that there would be no changes in the work place and, as suggested by George Fish, new graduates could replace Pat’s position immediately. However, the disadvantage of this alternative is that both Chris Nihil, the HR Manager, and Jack Mason acknowledge the exemplary performance of Pat Lawson, who has been with the company for 15 years. The competency in handling large and complicated accounts has already been recognized to be attributable to Pat’s experience in the field of sales and customer service. By doing nothing, the company would be losing Pat and it might cost them more to train new hires to do Pat’s responsibilities.
2. Provide Training for the New Technology and Procedures. The standard
