Write an e-mail message to a customer, informing her that one of the books she ordered over the Internet is temporarily out of stock 2.

1.    Write an e-mail message to a customer, informing her that one of the books she ordered over the Internet is temporarily out of stock

2.    A letter from a travel agent to a customer, stating that the airline will not refund her money for the flight she missed but that her tickets are valid for one year