You are about to deploy your software program, but before you do, you must create a plan for the support, maintenance, and upgrades of your program.Create a 3–5-page plan that includes the following

You are about to deploy your software program, but before you do, you must create a plan for the support, maintenance, and upgrades of your program.

Create a 3–5-page plan that includes the following information:

• Support
  • The types of support you plan to offer your users
  • The type of support system you plan to implement
    • Include the things you need it to keep track of and why.
• Maintenance
  • How you plan to receive and track each of the following change requests:
    • Corrective maintenance
    • Adaptive maintenance
    • Perfective maintenance
• Upgrades
  • How often you plan to provide major (SP) and minor (patches) upgrades
  • The reasoning behind the details of your upgrade plan
  • How you will distribute each type of upgrade to your users
• Testing
  • Discuss approach used to test the program and impacts on quality
  • Describe measures to test effectiveness of software
  • Explain how your plan to support, maintain and upgrade your program may impact testing