You are the Quality Assurance Manager at Viking Hospital in Ft Bend, Indiana.It is a 547 bed facility. There is

You are the Quality Assurance Manager at Viking Hospital in Ft Bend, Indiana. It is a 547 bed facility. There is

a 92-bed psychiatric practice and a 60-bed rehabilitation facility. We have a 5-story office building connected to the facility. Management has identified some areas of the hospital that have impacted the quality of care being provided. Your department has been charged to identify the best QI approach to address these issues. This is what you know so far: