You will prepare and submit a term paper on Star Field HyperMall: Partnerships and Supply Chain Management. Your paper should be a minimum of 1750 words in length.

You will prepare and submit a term paper on Star Field HyperMall: Partnerships and Supply Chain Management. Your paper should be a minimum of 1750 words in length. The staff is but ambassadors of the company and if they are found to default in their ethics and handling, it leaves an overall embarrassing reflection of the company’s image (Ali, 2003). Although the staff themselves mostly complained of such faults in attitude on the ‘help staff’, the implications affect the whole company. As the complaints fail to detail the rudeness, a hypothetical situation and subsequent assumptions have to be made in order to cater to this problem. The rudeness of the staff can range from the lack of listening to disability to help a customer in need. It can fall into many categories and can be a direct implication by any staff member of the company, be it the ‘help staff’, the counter staff or even the security. The customer could have had problems with the helping staff unable to provide them with timely assistance or failure to listen to them. The term rudeness can fall into different branches and can indeed include the act of prolonged waiting or refusing to listen intently and helping according to what exactly is demanded. The same categories of wait can fall in for the counter staff who could have had been busy elsewhere or there must have had been a failure to attend resulting in prolonged wait. On the other hand, the security could have had been too ‘drastic’ leading the customers to get the wrong impression of being subjected to hostility. The security personnel could have had been too rude or physical resulting in the penetration of the comfort zone of the customers. Lastly, the method of questioning could have had been a problem too and the content of the questions answered could have had been personal.

Problems encountered with facilities could have had been a result of everything described above, with the customers complaining of the staff by terming them as facilities. However, if the customers complained of the ‘material facilities’, it was as much of a surprise for the company itself as these facilities were all new. Facilities such as the trolleys, guidance systems, parking lots, escalators, and elevators all could have had accounted for such complaints.