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Your assignment is to prepare and submit a paper on hyatt global. As of the year ended 2009, the company’s worldwide portfolio consists of 424 branded properties globally (Hyatt, 2010). The mission of
Your assignment is to prepare and submit a paper on hyatt global. As of the year ended 2009, the company’s worldwide portfolio consists of 424 branded properties globally (Hyatt, 2010). The mission of the hotel is to make difference in the lives of people the hotel accommodates ever day. For the fulfillment of this goal, the hotel is not only pursuing the goal of being the most preferred hotel by the consumers but also it has started many retention programs. These goals and best practices have allowed the hotel to have 60% of the customers as returning customers.
The hotels surveyed were of similar characteristics with US$ 200 per night, the number of guest rooms, market segmentation, and location. The survey revealed that HYATT’ service performance is ranked the top relative to its competitors. HYATT is also superior in handling complaints, promptness of check-in and check-out, quality of recreational activities and tour guide information. The hotel has topped in many categories when compared to other leading competitors such as Hilton, Ritz Carlton, and Shilla.
The global hotel group has achieved a record-breaking customer satisfaction index after a solution was implemented in order to improve business operations. This improvement was involved in every aspect of meetings and service groups. A seamless integration has been created by this solution between Hyatt’s own systems with the catering system of Newark International. Hyatt’s catering and operations managers used to spend their valuable time scheduling the caterings and understandings of the customers instead of actually executing the events. The new system has now changed the way the information was received by the managers, decreasing their workload and letting them concentrated more on customer satisfaction. The family feud amongst the owners of Hyatt Global is an unusual blueprint for the global downturn in the hotel industry and the corporate governance. .
