Your company wants to hire a third-party vendor to handle all of the customer service calls because they are a well-known leader in the industry with...

• Your company wants to hire a third-party vendor to handle all of the customer service calls because they are a well-known leader in the industry with many clients. You are the manager of the customer service department for your company and have consistently reduced expenses over the past three years. What argument should you present to your employer to not hire a third-party vendor to handle customer service calls?

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