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1. What are the characteristic of the car rental industry? How do these characteristic influence the design of service delivery processes in this
1. What are the characteristic of the car rental industry? How do these characteristic influence the design of service delivery processes in this industry in general?
2. What are the operational implications of the change made by easyCar.com in the last year?3. How significant are the legal challenges that easyCar is facing?4. What is your assessment of the likelihood that easyCar will be able to realize its goals?
5. EasyCare obviously competes on the basis of law price. what does it do in operations to support this strategy?
6. how would you characterize the level of quality that easyCar provides?
7. is easyCar available competitors to taxi, buses, and trains, as Stelios claims? How does the design of its operations currently support this from of competition? How not?
