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Two topics from this course I learned is a balanced scorecard and six sigma. A balanced scorecard is used in several companies. Their early experiences using the scorecard have demonstrated that it meets several managerial needs. First, the scorecard brings together, in a single management report, many of the seemingly disparate elements of a company’s competitive agenda: becoming customer oriented, shortening response time, improving quality, emphasizing teamwork, reducing new product launch times, and managing for the long term. Six Sigma represents an ideology that focuses on statistical improvements to a business process. Six Sigma advocates for qualitative measurements of success over qualitative markers. Therefore, practitioners of Six Sigma are those business people who use statistics, financial analysis and project management to achieve improved business functionality.
Reference
Russell, R., Taylor, B., (2011). Operations Management: Creating Value Along the Supply Chain. John Wiley and Sons, Inc. Hoboken, New Jersey.